Technical Account Manager –Job opening – San Luis Obispo 6/17

A technical account manager at StreamGuys is responsible for managing all the technical aspects of a company’s relationship with specific clients. Whilst providing top-quality technical service, a technical account manager will assist in strengthening customer relationships and ensuring customer satisfaction.

A technical account manager will work closely with the business and sales account management team to win new business and increase sales. They analyze prospects’ technical and business requirements, as well as developing solutions that meet those needs. They may work with the product development teams to customize products for large sales or for individual customers. They might also demonstrate products to customers and explain how such product meets customers’ needs.

Whenever customers agree to purchase a product, the technical account manager would identify and provide the training, support and services such customers will need to make productive and effective use of the products. The account manager would need to monitor the progress of the service provisioning process to ensure that it is successful.

A technical account manager is responsible for managing ongoing support to customers to confirm that the customers continue to make effective use of the company’s products. They will monitor support requests made by customers to identify any recurring issues and recommend changes to products.

Technical account managers hold regular review meetings with customers for discussions on any problems and issues and report to other members of the account team. They will analyze customers’ support needs and identify areas where the company can reduce support costs and offer improved service.

By monitoring associated support needs and product performance, this manager will identify opportunities to modify or upgrade products so that they effectively meet customers’ needs. They report to the development team on product performance and advise customers on upgrades or new products that may be suitable for their business.

Technical Account Manager Job Duties

  • Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
  • Address product related questions and technical challenges
  • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
  • Frequently conduct and coordinate tactical operations reviews with client teams
  • Act as the middle-man to support organization to ensure client escalations are resolved in due time
  • Accurately replicate, identify, and document software defects with appropriate tracking system
  • Perform quarterly Business reviews and assist in product trainings needed

Knowledge, Skills, and Requirements for the Technical Account Manager Position

Below is a list of knowledge, skills, and requirements, which technical account managers should possess to excel on the job.

  • BS or MS in Computer Science, or any quantitative and analytical discipline
  • More than two years’ experience in customer service
  • Ability to match client’s business requirements with product capabilities
  • Ability to make right decisions based on strong analytical reasoning skills
  • Excellent interpersonal skills that build positive relationships with other team members
  • Strong ability to organize work schedule and time to ensure deadlines are always met

The ability to be trained remotely, and willingness to travel to company main Headquarters in Northern California a plus. This job is open, branch office to open in SLO by June, 2017.

Visit www.streamguys.com for more information, please submit resume to jobs@streamguys.com

EVC Job Posting – Senior Project Director

EVC Senior Project Director

POSITION AVAILABLE: SENIOR PROJECT DIRECTOR
Organization: Economic Vitality Corporation (EVC)
Location: San Luis Obispo, California
Position Type: Permanent, full‐time
Application Deadline: End of business day Jan. 16, 2017
Start Date: Immediate
Compensation: Commensurate with experience.
Benefits: Health Insurance, 401K Retirement Plan (employer matches up to 4%)
About the EVC
Established in 1994, the Economic Vitality Corporation (EVC) is the only economic development organization that serves all of San Luis Obispo County. A 501(c)(3) non-profit and public/private partnership, the EVC mission is to create jobs, foster investments, and promote business on California’s Central Coast. This highly respected organization works directly with business and government leaders on key issues to support the regional economy.

Position Description

The EVC Senior Project Director will provide strategic leadership and management oversight to new and ongoing projects and economic development initiatives; steward and administer grants and other funding sources; conduct industry research; monitor and track EVC projects and initiatives; build and foster relationships with government officials and business leaders as well as with local businesses and entrepreneurs; manage groups of volunteer business leaders; organize and facilitate meetings; and communicate via written reports and public presentations with government officials, boards of directors, business leaders, and community members.  The Senior Project Director coordinates closely with the EVC President/CEO and its Board of Directors.  This is a highly public role within the community.

Responsibilities

  • Provide project management leadership for new and ongoing projects and initiatives within the EVC with full accountability for deliverables, timetables, budgets, and consultative processes;
  • Manage implementation of economic development projects involving local government and industry stakeholders;
  • Assess business community needs and coordinate resources to enhance existing programs;
  • Consult with business and government leadership to develop and foster public policy and industry solutions to retain and create jobs within the County;
  • Partner with economic development partners in/and neighboring counties to foster economic progress and a positive business climate throughout the state;
  • Participate in fundraising efforts, including grant writing, to develop new funding sources;
  • Serve as an EVC advocate when working externally with public policy makers and key business and community leaders;
  • Serve as a primary point of contact for EVC relationships on behalf of the CEO as needed;
  • Organize, facilitate, and occasionally lead meetings with industry and community partners;
  • Prepare and deliver various communications on behalf of EVC, including press releases and presentations, to elected officials and appointed governing bodies;
  • Formulate and implement communication and social media strategies, including public affairs campaigns, with industry and local government to support the EVC mission;
  • Develop, maintain, and manage business and professional relationships with individuals and groups who may hold opposing or conflicting viewpoints;
  • Work collaboratively with the internal team and with government and business partners;
  • Assist in managing staff.
Required Qualifications and Specialized Skills
Experience managing complex projects with multiple stakeholder interests; strong interpersonal and intercultural communication skills; an advanced level of writing proficiency; effective presentation skills to reach a variety of audiences; demonstrated excellence in time management and organization; high levels of proficiency in computer software programs such as Microsoft Office; knowledge of principles for performing in a customer‐oriented and service‐centered manner; flexibility and responsiveness to client and organizational needs; critical thinking and problem-solving skills; ability to work independently to develop specific goals, organize work, and prioritize tasks to accomplish objectives; keen attention to detail; capacity to work well under pressure; high levels of personal and professional integrity.Preferred Qualifications
An earned bachelor’s degree; at least five years of relevant experience fostering business relationships; a clear understanding of the local political landscape and regional economy; experience overseeing business or government projects; evidence of participation in the drafting and submitting of grants or other formal reports; demonstrated ability to present information effectively in one‐to‐one and small-group settings with co‐workers, clients, the public, and the press.

Special Conditions
This position requires reliable transportation for work‐related matters with mileage reimbursement.  A background check is required.

To apply

Send a cover letter and resume via email to info@sloevc.org

New Year, New Venue, New Faces—WIT 2017

We’re gearing up for 2017—and there are some exciting new changes coming to Softec’s Women in Tech (WIT) group!

First off, we’re going to shake things up with new days, times, and venues for some of our monthly events. Here’s what we’ve got planned:

Breakfasts:

Breakfast will now be the first Wednesday of the month at Steynberg Gallery on Monterey St.

7:30-8:00 Networking/coffee

8:00-8:20 Program

8:20-8:45 Q&A/discussion

8:45-9:15 Networking

For our breakfast program, we’ll be interviewing local women in technology—focusing on relevant issues—so bring your questions. For our first meeting, we’ll be doing some group brainstorming around the topic of “What does it mean to be a woman in tech?”

WIT and Wine Happy Hour:

Our wine nights will be the second Tuesday of each month at Wine Shed.

This is a great opportunity to grab a glass of wine and network with our local women. We keep this program loose and informal—with just a few announcements. The rest goes wherever the conversation may take us.

Lunch:

Lunch will continue to be at noon on the third Thursday of the month at Shalimar.

Take a break from the workday and enjoy a casual lunch with your WIT friends. Informal networking happens over lunch.

Can’t make it?

We’ll miss you—but you can now follow us on our brand new Facebook Page! Stay up to date on our latest events, get audio files of anything you might have missed, and participate in polls so we can continue to bring you the discussion topics you care about most.
See you in 2017!

Softec is Raising Funds to Provide Immediate Relief to SLOHS Computer Lab that Suffered Major Fire Damage

Softec has been supporting local high school robotics for over 11 years and has given over $37,000 – so when the computer lab that contains all the robots used by SLO High VEX Team 920 burns down, we react quickly.

For those of you who have not heard yet, San Luis Obispo High School’s Computer Lab that burned early Thursday morning. The alleged perpetrators have been caught but the damage is total and severe. Softec has long been a supporter of the computer lab in Room 307. We hope to help get the computer lab and its students back on track as quickly as possible.

Our Softec VP, Stewart Morse, is a former SLOHS parent and Robotics sponsor – he explained that “Room 307 has been a safe environment during lunch for kids to go advance their technology skills and create lifelong friendships.”

This must be an agonizing loss for Mrs. Fetcho and the students. Casualites include the robotics equipment that the students have been developing and building for several months for a competition this weekend and a statewide competition in January.

 We have worked with the SLO Community foundation to setup a tax deductible account. Please support SLO High School.

UPDATE: Over $15,000 has been raised so far!

Tax Deductible Donations can be sent to the Community Foundation
Or by Check:
TO:
Softec, a fund with the Community Foundation SLO

ADDRESS:
The Community Foundation San Luis Obispo County
550 Dana Street
San Luis Obispo, CA 93401

We also have a GoFundMe Campaign at:
https://www.gofundme.com/friends-of-slo-high-robotics

Donations will go towards helping with the immediate replacement of computers, robotics equipment, desks, chairs, tools, etc. and equipment to support the clubs that met in that room.

Buyer – Expeditor

Trust-Automation

Position:           Buyer-Expeditor

Concentration:   Custom Components Buying, Special Processing (SP) & Contract Mfg. (CM) – Materials Expeditor

Department:      Materials Department

Reports To:       Materials Manager

Job Summary:

On Time Delivery (OTD) is the Materials and Manufacturing Departments’ primary focus on a daily basis.

Definition: A custom component is any material that has been designed by Trust Automation and is associated with a drawing or document that expressively directs the supplier to manufacture the part to the designed specification.

The Buyer-Expeditor is responsible for all purchases of Trust specified custom components utilizing our ERP system, MRP data, and coordinating use of correct released specifications and documentation with each order. Document changes must be coordinated with the supplier.

The Buyer-Expeditor will initiate purchasing of special processing requests as specified on Trust Automation drawings / documents; this is inclusive of daily communication of priorities with receiving inspection. Special processing requires management of raw materials being processed and after receipt of materials closure of work orders.

Daily Production Tasks to Support OTD & Buying Tasks:

(Not in Order of Priority or Limited To)

  • Establish a point of contact, working relationship, with custom component suppliers.
  • Coordinate with QA Department in maintaining special process suppliers.
  • Must maintain current supplier quote(s) and accurately maintain ERP system cost breakdown records.
  • Must have experience and knowledge of commonly used concepts, practices and procedures within purchasing and cost reduction.
  • Schedule visits and/or meet with representatives of key suppliers for consistent review of business relationships and continued improvements.
  • Must understand the Materials Handler’s basic duties to provide back-up and assist in critical demands or when materials exceptions occur.
  • Assist the Mfg. Eng. Dept. as needed to help ensure accuracy of all Production Lists.
  • Must maintain and understand MRP data in the ERP system to control the flow of materials to the manufacturing floor.
  • Coordinate with MFGE through change control processes on AML, RoHS, and conflict material discrepancies for new and existing components.
  • Report AML issues for hard to find parts, end of life parts, and need for second source.
  • Assist MFGE & QA to control non-conforming components and their disposition.
  • The Buyer-Expeditor is a back-up for the Planner-Expeditor at the daily OTD meetings in their absence.
  • It is the responsibility of every Buyer-Expeditor to be familiar with the other Buyer-Expeditors’ concentration(s) in order to back up other Buyer-Expeditor’s desk in their absence or during times of impacted workload.
  • Understand Trust’s procedures required to control product change.
  • Assist in supplier quality audits and new supplier approvals.
  • Participate in training, understand, and ensure that all department personnel uphold purchasing procedures OP7.4.1 through OP7.4.3.

Job Concentration:

Custom Components Buying & Expediting Specific Tasks:

  • Purchase all production level and Engineering Projects custom components.
  • Make sure custom component suppliers are working towards the current released documentation and are meeting promised dock dates. Report any exceptions to Planner-Expeditor.
  • Work with MFGE and Materials handlers for exceptions and/or changes that occur post PO issue. Assist in verification of ERP system data during changes.
  • Understand Quality requirements as they apply to product configuration and requirements for final use of component.
  • Complete Special Processing tasks on a daily basis
  • From receipt of component, help maintain receiving inspection priorities, special process requirements, and other inspection requirements in order to ready stock for kitting to the next assembly level.
  • Process all custom components coordinated by the Senior Planner & Expeditor for prototype builds.
  • Work in cooperation with MFGE to setup and maintain Engineering Project carts as required to maintain material control during the Design & Development stage of any project.

CM Coordination Specific Tasks:

  • The CM Coordinator must work with Materials Handlers to kit and relocate component parts as required per order.
  • The CM Coordinator must work with the CM to accurately maintain a record of the stock level of all parts stored at the CM’s facility.
  • Ensure that any shortages at the CM are filled in a timely manner.
  • Coordinate internal material flow through manufacturing and testing.
  • Work with Doc Control to ensure CM has correct documentation package for each order.
  • Understand Quality requirements as they apply to product configuration and requirements for final use of component.

Cycle Counting Primary Lead:

  • Primary employee responsible for the integrity & maintenance of the cycle counting process.
  • Start and track a cycle counting schedule to ensure ERP system integrity.
  • Manage the materials handlers counting cycle to ensure that all components get counted in a fiscal year if not more for high ticket items.
  • Make necessary ERP adjustments in a timely manner to ensure REAL-TIME inventory.
  • Analyses data for common/reoccurring errors that require additional adjustments i.e. BOM changes, production floor changes, etc.
  • A team member for the year end cycle counting process.

Additional Responsibilities:

  1. Abide by Employee Handbook.
  2. All suggestions and complaints must be discussed with the COO. Resolution of the suggestions and/or complaints, whether positive or negative, cannot be discussed on the Mfg. floor or with other Mfg. personal. Information shall be released as is appropriate with company procedure.
  3. Set a good example of time management.

Knowledge and Skill Requirements:

  1. Need to be able to work in a fast-pace environment, be able to prioritize tasks and effectively communicate priorities.
  2. Ability to maintain the day-to-day information required to manufacture our products and keep the satisfaction of our customers at its highest level.
  3. Work requires professional written and verbal communication and strong interpersonal skills.
  4. Learn how to use the ERP System and be efficient in the use of Excel, Word, and Adobe Software

Compensation Information:

  • Level(s) are going to be used to establish pay ranges.
  • Actual compensation is completely dependent on, but not limited to, the specific employee and his-/-her education, years of experience, additional skill and capabilities, quality of performance, attendance, and adherence to the company’s Corporate Values.
  • All Job Concentrations are specific to Trust Automation and are NOT intended to be compared to the outside world’s definitions of “Contract Manufacturer Coordinator or Engineering Buyer” type job description(s)”.

Students make Robotics Great (Again)!

Last month over 700 people chose to invest in students instead of watching the presidential debates. Adults and kids alike enjoyed robotic creations and learned how to solve real world problems with technology – there was no accusations about 33,000 lost emails, missing tax returns, or negative jabs. Just passionate debates over battery technologies and construction materials.

SLO MakerSpace

From school robots to commercial drones, this event is designed to inspire creative technologies and encourage kids who have a talent for engineering. Grants are given to existing robotics teams and key connections and seed money provided to form new high school teams. Softec gave $7,500 in grants this year and $40,000 over the last 11 years.

RMD Robotics and Drones

Softec gave $7,500 in grants this year and $40,000 over the last 11 years.

Instead of going toe-to-toe on higher wages and better education, robotics clubs come face-to-face with real-world experience for our future engineers, business leaders and managers. Many teams have a marketing officer, treasurer, and HR director to account for the thousands of hours, ten of thousands of dollars, and relationships with sponsors. More than STEM – club robotics create opportunity for students of all talents teaching lessons more valuable than a typical child’s ‘first job’.

VEX Arena

Instead of a debate on higher wages and better education, robotics clubs create a real-world experience for our future engineers, business leaders and managers.

Softec and our sponsors take direct action to invest in our local economy. As a local non-profit software and technology trade association, we work to build and promote local events for our sponsors, and we focus this annual event as an investment in our students – where we create a multi-generational experience for all ages. And that is the truth – no fact checkers needed!  😉

Softec Robotics Expo – a unique intersection of learning and fun!

Softec’s 8th Annual Student Robotics Expo is this Monday, Sept. 26th at 5:50pm. This free event has packed the house each year – full of learning opportunities and plenty of fun.

What is unique about this robotics expo is the student exposure to more advanced robotics leagues and applications in the commercial industry to provide a taste of what their future in robotics can look like. Truly a multi-generational experience, with LEGO robots, full-sized and underwater High School robots – and commercial bots from the SLO County Bomb Sqad and drones used in the Wine Industry, there is certain to be something for everyone.

This event has grown in every way; in order to bring in new activities this year, we have moved to the Alex Madonna Expo Center! Last year we offered a Drone Obstacle course for the first time. This year we have a drone arena, bigger than last year’s course and located in the Expo Building to make piloting easier. So bring your drone or quadcopter – and compete for the best time in your assigned class.

The community’s support to put on this event has been amazing! CalFire will be providing a pool for the underwater robotics teams and we already mentioned the Bomb bot from SLO Sheriff’s Dept. Cal Poly’s Society of Women Engineers (SWE) and staff from Experts Exchange have offered to volunteer to help with setup and running the Drone Course. We also have several food vendors lined up: The Pairing Knife, RibLine, What the Truck, Paradise Shaved Ice, and Coastal Peaks Coffee

Several Robotics Leagues will be Represented:

  • FIRST – High School Robotics
  • MATE – Marine Advanced Technology Education
  • VEX – High school and Middle School Robotics
  • VEXiq – Elementary School Robotics
  • FIRST LEGO League – Elementary School Robotics

Agenda:

  • 5:30PM – Food vendors start serving
  • 6:00pm – The Robotics Expo Begins! Attendance is Free!

Job Board: Electrical Design Engineer

Trust-Automation

Engineer to lead electronic circuit and electrical system design efforts for motion control and power conversion products.  Responsibilities include requirement derivation, conceptual design, prototype and production system development, and hands-on integration and test.  Successful candidates will have:

  • Over 5 years of electrical design experience, both circuit and system level
  • A strong grasp of control theory fundamentals
  • Development experience from a system design perspective
  • Practiced use of simulation programs to do preliminary trade studies and circuit review

Please go to http://trustautomation.com/ for a complete job description and application process

20-years of Softec

Throughout the last 20-years, we have worked hard throughout the community to bring technology and businesses together, hosting awesome events and creating what we call ‘Softec Moments’.

Let’s look at some of the highlights of Softec’s history and while we do – let’s not forget the amazing (and sometime hilarious) technology and cultural headlines at the time.

To get our bearings, let’s start out in the mid-80’s – before the birth of Softec.

The first cell phone was available to the public in 1984 weighing in at 2.4 pounds and was the size of a shoebox, New Coke was introduced in 1985 and CD-ROMs were released in 1989.

In 1994 56k modems were considered screaming fast, Netscape was the latest thing, and 4MB of RAM was a huge.  It was also at this time that the original idea of Softec came to be, not as a non-profit but as a local Technology VC fund.

And in 1995 while beanie babies became the current Internet sensation being sold all over the newly launched auction site, eBay – Softec transformed into a technology networking group.

The following year Softec officially launched as a 501(c)(6) and held their first Technology symposium with local celebrity Eric Schwefler giving the Keynote.

In 1997, local startup Xing Technologies sold to Real Networks for $75 million – creating an influx of cash and talent in the local tech community.  And 12x speed CD-ROMs were the norm.

Who remembers what happened in April 1998?  – I’m sure you have seen it on YouTube and if you haven’t don’t you dare google it now – At COMDEX Bill Gates was demonstrating Windows 98 and the computer crashed during his presentation

In 1999 shelves were emptied as IT departments worldwide stocked up on supplies of caffeine and frozen pizza in preparation for Y2K.  But we survived and mankind has learned learned so much leaving me confident that we are prepared for Y3K, even if beanie babies make a comeback.

By the year 2000 – Softec held 5 annual Technology Symposiums and the IT departments all across the country were quickly burning through their caffeine stockpile as they busily worked the clean all those computers infected from the ‘I LOVE YOU’ email virus.

Not to be outdone, the following year Dutch programmer, Jan de Wit, released and email virus purportedly claiming to contain pictures of Anna Kournikova.  Soon after, obviously frustrated by the lack of Anna Kournikova pictures in those fake emails, programmer Bram Cohen releases bitTorrent – one of several distributed file sharing programs available at the time.

Also in 2001 Softec had the first TechBrew meeting and the ‘Softec Moment’ was born when Ed Stevens and Sean Collier met at a Softec open house which blossomed into shopatron.

Concerned for the environment and our landfills filling up too quickly – No More AOL CDs.com launched trying to stop AOL’s CD Marketing campaign flood.  Obviously AOL’s efforts paid off – because by 2002 they reached their peak of 27 million subscribers.  People were so busy checking their aol.com email, they didn’t have time to vacuum and iRobot capitalized on this releasing the Roomba.

Also in 2002 local business CustomFlix was launched and the first local high school robotics team was started at Atascadero high School by John Mirron

We saw wireless get faster in 2003 with 802.11g quadrupling wireless speeds to 54 megabits per second – this extra speed was perfect timing to allow everyone faster access to news of the dotCOM bubble bursting.  Gone were my dreams of early retirement and a personal chef.

In 2004 the Spirit land rover explored Mars with wheels and other key components made by San Luis Obispo’s own NextIntent.

Softec Launched the IMPACT awards program in 2005 recognizing Andrea Seastrand for her contributions to the community and Mark Wright for his work in the technology industry.

Twitter launched in 2006 and by July of that same year it is estimated that AOL shipped 1 billion CDs, but at that time I was too busy anticipating the release of Nintendo’s Wii to notice!  As a matter of fact, I was so distracted, I also missed Softec’s first Women in Tech dinner and the launch of CEO Roundtables – thank you Bob Dumouchel.

In 2007 people were leaving MySpace in droves to this new website called FaceBook, Netflix introduced streaming video, and everyone was talking to their friends and colleagues on their motorola flip phone about this amazing new product – the iPhone.

The sound of the bursting housing bubble made all the noise for the next two years until 2010 when Starbucks announced free wifi in all their stores.

By 2011 Android outsells the iPhone and Apple responds by introducing Siri.

2014 is remembered by the ice bucket challenge – any participants in the room?  Again, if not, please don’t do it now.

By 2015 – the big local news was the IPO of MindBody and the Shopatron merge to create Kibo

By then Softec has given over $30,000 in grants to local High School robotics

launched our fastest growing interest group ever – Women in Tech

So we are celebrating 20-years of Softec with still much to look forward to in the rest of 2016 and the years to come as we continue to live out Softec’s mission to help align local businesses, individuals and educational resources in our community to produce a thriving hub of innovation on the Central Coast.

Let’s keep the momentum – check out our upcoming events

And finally thank you to our sponsors – your financial support empowers us to give back directly to the community and your involvement with our events has created so many unique experiences for our members – from Open Houses at MindBody and Rosetta – to dinners with great networking and a never-ending variety of interesting topics at TechBrew – we thank you.