All posts by Josh Erdman

IT Support Technician

Position Profile
Job Title: IT Support Technician with Digital West
Effective Date: Feb. 22nd, 2019

The IT Support Tech is part of the Service Delivery (SD) team is an integral part of the company’s focus and commitment to supporting our customers. SD team members are the “first face” customers encounter when they need support, therefore, a positive, professional, and helpful disposition is essential. The most important characteristics of this team member are reliability, dependability, and the willingness to go above and beyond the call of duty in assisting customers. The most important skills of Service Delivery team members are computer and telephone technical knowledge,
troubleshooting skills, and the ability to pro-actively monitor internal equipment for alarms affecting service. Team
members must also have an ability to work with fellow technicians as a team and exhibit patience and good judgment. Team members are encouraged to pursue continuing education.

IT Support positions are based in our Administrative Office during weekdays and at our Network Operations Center (NOC) during swing, graveyard, and weekend shifts. Those working at the NOC are responsible for the safety, security and functionality of the Data Center and other areas of the Network Operations building.

• Answer support-related phone calls
• Respond to Trouble Tickets in a timely fashion
• Escalate Tickets or Alerts beyond skill level to appropriate personnel
• Assist Engineering staff with hardware maintenance, testing, and preparation
• Provision and de-provision services for customers
• Assist Engineering staff with trouble tickets escalated by less-experienced techs
• Ensure physical security of Data Center, NOC building, and occupants
• Prevent entry to building and data center of any unauthorized persons
• Check Identification and issue pass token to approved visitors
• Ensure that power and HVAC always function properly, including emergency backup systems
• Keep data center and racks clean
• Ensure safety of Data Center and NOC environment and occupants
• Ensure that all emergency systems (i.e. Fire Suppression, Security, and Telephone Communications) are functioning as expected
• Ensure that all Moves/Adds/Changes/Deletes are handled properly
• Assist Corporate Services department with service audits
• Develop expertise on a specific subject matter (determined by discussion with management)
• Develop and maintain documentation for Digital West subject matter
• Daily and weekly checklists are performed and reports submitted on-time
• Internal documentation remains current and accurate.

Job Requirements
• High-School Diploma or equivalent
• Able to pass a drug check and background investigation
• Able to speak, type, and hand-write English clearly with proper grammar, punctuation, and spelling
• Able to work rotating shifts including graveyard or swing, including holidays, on a regular basis
• Have your own transportation enabling you to get to and from work on time for whichever shifts you are assigned
• Able to sit and stand for long periods of time
• Able to type at a keyboard, use a mouse, focus on a computer  monitor for long periods of time without causing or exacerbating any injury or medical condition
• Able to solve simple puzzles and arithmetic problems
• Able to create a checklist and follow it in order of arrangement without losing track of completed tasks
• Working knowledge of Microsoft Office applications such as Word and Excel
• Working knowledge of basic Networking and OSI model.
• Familiarity with web and email hosting, databases, programming
• Familiarity with Operating Systems (Linux, Mac OS, Android,  Windows, iOS)
• Certifications (i.e. Network+, A+, MTA, Junos JNCIA, Linux +) and/or three years equivalent experience preferred.

Finance and Operations Coordinator

Position Overview. The Estuary Program seeks a detail-oriented and highly organized individual to ensure that all operational accounting and financial support is timely, accurate, and consistent with all organization policies and procedures. The Finance & Operations Coordinator assists with human resources and grant management. S/he supports administration and infrastructure for the Estuary Program and reports to the Executive Director.

The Organization. The Morro Bay National Estuary Program brings citizens, local governments, non-profits, government agencies, and landowners together to protect and restore Morro Bay. The Estuary Program is a non-regulatory, not-for-profit organization that conducts monitoring and research, restores natural habitats, and educates residents and visitors on how to keep Morro Bay clean and healthy. The Morro Bay National Estuary Program is one of 28 national estuary programs around the country that are working to safeguard and improve the health of some of our nation’s most important coastal waters. The Estuary Program achieves results by
closely collaborating with many partners to accomplish our shared goals of protecting and restoring the estuary and the watershed. For more information about the program, visit

Duties and Responsibilities.

Accounting and Finance (75%)

  • Coordinate day-to-day finance operations, including processing deposits, payables, reimbursements, and invoicing.
  • Support annual audit through data gathering and analysis.
  • Maintain filings to ensure compliance with federal and state requirements as well as internal policies.
  • Assist with tracking of match for grant reporting.
  • Conduct monthly statement preparation for outside financial firm to close the books.

Human Resources (10%)

  • Help maintain compliance with all employee policies and procedures.
  • Prepare and maintain employee forms, packets, records, and files.
  • Help oversee processing of payroll by outside firm.
  • Assist in the administration of health insurance, flexible spending, and retirement benefits.
  • Generate reporting forms including W-2s.

Other Administrative and Organizational Duties (15%)

  • Serve as first point of contact in office, via managing phone, email accounts, and walk-in members of the public.
  • Schedule and provide coordination support for committee and board meetings, including preparation and distribution of meeting materials, minutes, etc.
  • Maintain a project tracking system to monitor the status of project deliverables, budgets, etc.

Required Qualifications.

  • BA/BS in finance, accounting, or business management (or equivalent experience).
  • At least three to five years of experience in bookkeeping and budget tracking.
  • Knowledgeable on Generally Accepted Accounting Principles.
  • Expertise in QuickBooks and Excel.
  • General computer fluency, including Microsoft Office, Internet, typing/word processing, and data entry skills.
  • Excellent interpersonal skills, including strong oral and written communication skills, problem solving, active listening, and critical thinking.
  • Comfortable learning new things and expanding skills.
  • Detailed-oriented and able to manage multiple responsibilities, with excellent planning, organizational, follow-up, and tracking skills.
  • Able to work independently while responding to feedback and direction.
  • Able to prioritize and perform several tasks concurrently with ease and professionalism.
  • Flexible and adaptive work style.
  • Valid driver’s license, insurance, and a safe driving record. Regular access to a reliable vehicle. Willingness to travel to local sites for program activities.
  • Strong commitment to environmental conservation and the mission of the Estuary Program.

Preferred Qualifications

  • Master’s Degree in Accounting, Business Administration, or similar.
  • Experience working with small non-profit organizations.
  • Knowledge of environmental conservation programs and practices.

Pay, Benefits, & Work Environment. This is a non-exempt, full-time position of 35-40 hours per week, with a rate of $19 to $22/hour, depending on relevant experience. Benefits package includes sick leave, paid vacation, and holidays. Group health insurance and simple IRA

retirement savings plan provided with employer contribution. Casual office environment. Occasional evening and weekend work for meetings and events within the county. Estuary Program staff are employees of The Bay Foundation of Morro Bay, a non-profit corporation that provides the administrative framework for the Estuary Program.

How to Apply. Submit a resume and cover letter to the Morro Bay National Estuary Program. Email submissions preferred. Please send to, subject line – Finance and Operations Coordinator. Applications are due by December 7 at 5 p.m. Proof of valid driver’s license, insurance, and clean driving record required for employment (must provide prior to an offer being made). The Bay Foundation is an equal opportunity employer.

601 Embarcadero, Suite 11
Morro Bay, CA 93442


The Boys and Girls Club of Santa Maria Valley is partnering with MINDBODY!

MINDBODY Tech. in San Luis Obispo is Hiring!


  • Completed GED
  • 18 yrs. and up
  • No experience in computer coding, web developing, or app design needed! (although experienced developers are welcome too)
  • THEY will provide you with the training, internship, and scholarships needed!!!

To try your hand at computer coding, no commitments, simply go to:

Or for more information, contact Jessica Byrne at BGCSMV (805) 354-7425 (Recruiting hub for TreeHouse Inc. Tech program and MINDBODY)

This is an amazing opportunity for you and our community! Take advantage! It may change your life!

Time to take this opportunity is limited!

Junior Quality Assurance Technician

Position: Junior Quality Assurance Technician, StreamGuys
Location: Broad Street, San Luis Obispo, CA
Job Summary:
The Junior Quality Assurance Technician is responsible for testing and ensuring that software produced
by the company is free of technical issues and adheres to the development and style guidelines used by
the company. The technician will work closely with the Development department to assist in the
identification, documentation, and troubleshooting of issues that may exist in the products developed
by the company, providing critical support to expedite development pipelines.

Duties and Expectations:

  • Validates product workflows and identifies errors in implementation
  • Utilizes project tracker to document and track known issues
  • Perform routine audits of products to identify potential unknown issues or areas of improvement
  • Writes technical documentation of features
  • Provides training support for new clients using developed products
  • Assist frontline technicians in troubleshooting products supported by the Development Department

Knowledge, Skills, and Requirements for Junior Software Developer:

  • Bachelor’s Degree in Computer Science required or similar life experience
  • Experience with PHP, Node.js, HTML5, Javascript, and CSS preferred
  • Familiarity with frameworks and MVC architectures; Experience with Laravel preferred.
  • Comfortable navigating the Linux command-line.
  • Knowledge of code versioning best practices and usage of repository management applications like git.
  • Strong reading comprehension and communication skills
  • Problem solving and critical thinking
  • Time management and ability to work unsupervised on individual tasks
  • Demonstrated ability to strictly follow code policies and procedures
  • Familiarity with live streaming media servers preferred

Send resume to – – for more information see

Announcing Softec’s 2018 Robotics Expo

An Epic Event for All Ages

We invite you and your kids to celebrate our 10th Annual Student Robotics EXPO on Monday, September 24 from 5:30-8:30pm at the Alex Madonna Inn Expo Center.

This year we have named a theme for our event:

“Robots and Sports”

Participants and teams will dress up and decorate their booth. Prizes awarded for best in theme!

We are expecting to exceed last year’s attendance which was 800 attendees.  

We will have many booths, the Drone Arena, another food truck, and more fun!  Visit our Robotics event page for all the details.

What’s new in TechBrew?

Like a TED talk with Beer!  TechBrew has been a Softec staple for over ten years.  With two locations you are sure to find a TechBrew that matches your schedule and is conveniently located.

SMV TechBrew Reboot

The Santa Maria TechBrew was recently rebooted with a new day and location.  Occurring on the 4th Monday of each month, you can find us conveniently located right off of Betteravia, in Santa Maria at Figueroa Mountain Brewing Company in the attached Me-N-Ed’s restaurant area.


SLO TechBrew – 2nd Monday of each month at 5PM – SLO Grillhouse

SMV TechBrew – 4th Monday of each month at 5PM – Figueroa Mtn

Job Board

In order to submit a job posting:

The Softec Job Board is a benefit of Softec Sponsorship. We post the job in our blog under the job board category so it appears as an page link across our entire site.
The job posting must be a technical position or a position within a technology business. We will not post work at home, business opportunity, unpaid internships, or 100% commission position.
The job must be in the service area of Softec, which ranges from Santa Ynes to the south and Paso Robles to the north.
The job posting should be submitted in simple text format so it can be quickly copied and pasted into the system.
Job Posting must include contact information and a link to your website.
Send job postings to

Not acceptable job postings:

  • Non-tech service jobs
  • Work at home – non-technical
  • 100% Commissioned Sales Positions
  • Unpaid Internships

Intellectual Property Rights from Tom Lebens

Tom Lebens is our resident legal expert when it comes to tech and the business world. Recently he provided us with a much needed update on Intellectual Property Rights for any current or aspiring business owner.

Intellectual property is the core source of value and competitive advantage for many businesses as we navigate our knowledge economy. Much has changed in, for example, the patent law since Tom last spoke with SOFTEC, both in the legal landscape, with the adoption of the American Invents Act and the first to file patent system, the creation of the provisional patent application, changes in how software patents are viewed by the courts, and changes in enforcement options for small and medium-sized businesses.

At the same time intellectual property remains the constraint that drives creativity in many instances. At the same time, the process and cost of preparing intellectual property documents are changing with the introduction of new technologies that assist (and sometimes replace) attorneys, agents, and technical writers. Tom will share how these technologies are being deployed in his office and his thoughts as to what this means for the future.

Tom is a veteran presenter at TechBrew, and also has a long history of participating with Softec.

His slidedeck for his presentation can be found here:
What is Intellectual Property — Small Business IP Strategy 2017-11-13

Softec is Raising Funds to Provide Immediate Relief to SLOHS Computer Lab that Suffered Major Fire Damage

Softec has been supporting local high school robotics for over 11 years and has given over $37,000 – so when the computer lab that contains all the robots used by SLO High VEX Team 920 burns down, we react quickly.

For those of you who have not heard yet, San Luis Obispo High School’s Computer Lab that burned early Thursday morning. The alleged perpetrators have been caught but the damage is total and severe. Softec has long been a supporter of the computer lab in Room 307. We hope to help get the computer lab and its students back on track as quickly as possible.

Our Softec VP, Stewart Morse, is a former SLOHS parent and Robotics sponsor – he explained that “Room 307 has been a safe environment during lunch for kids to go advance their technology skills and create lifelong friendships.”

This must be an agonizing loss for Mrs. Fetcho and the students. Casualites include the robotics equipment that the students have been developing and building for several months for a competition this weekend and a statewide competition in January.

 We have worked with the SLO Community foundation to setup a tax deductible account. Please support SLO High School.

UPDATE: Over $15,000 has been raised so far!

Tax Deductible Donations can be sent to the Community Foundation
Or by Check:
Softec, a fund with the Community Foundation SLO

The Community Foundation San Luis Obispo County
550 Dana Street
San Luis Obispo, CA 93401

We also have a GoFundMe Campaign at:

Donations will go towards helping with the immediate replacement of computers, robotics equipment, desks, chairs, tools, etc. and equipment to support the clubs that met in that room.

Students make Robotics Great (Again)!

Last month over 700 people chose to invest in students instead of watching the presidential debates. Adults and kids alike enjoyed robotic creations and learned how to solve real world problems with technology – there was no accusations about 33,000 lost emails, missing tax returns, or negative jabs. Just passionate debates over battery technologies and construction materials.

SLO MakerSpace

From school robots to commercial drones, this event is designed to inspire creative technologies and encourage kids who have a talent for engineering. Grants are given to existing robotics teams and key connections and seed money provided to form new high school teams. Softec gave $7,500 in grants this year and $40,000 over the last 11 years.

RMD Robotics and Drones

Softec gave $7,500 in grants this year and $40,000 over the last 11 years.

Instead of going toe-to-toe on higher wages and better education, robotics clubs come face-to-face with real-world experience for our future engineers, business leaders and managers. Many teams have a marketing officer, treasurer, and HR director to account for the thousands of hours, ten of thousands of dollars, and relationships with sponsors. More than STEM – club robotics create opportunity for students of all talents teaching lessons more valuable than a typical child’s ‘first job’.

VEX Arena

Instead of a debate on higher wages and better education, robotics clubs create a real-world experience for our future engineers, business leaders and managers.

Softec and our sponsors take direct action to invest in our local economy. As a local non-profit software and technology trade association, we work to build and promote local events for our sponsors, and we focus this annual event as an investment in our students – where we create a multi-generational experience for all ages. And that is the truth – no fact checkers needed!  😉